Privacy Policy

Privacy

Policy

Skky Trading Inc ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.skkytrading.com] or use our services. By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy. 1. Information We Collect We may collect the following types of information: a. Personal Information Name Email address Phone number Company name Billing and payment information (if applicable) b. Technical Information IP address Browser type and version Operating system Referring website URLs Access times and dates c. Usage Data Pages viewed Time spent on site Clickstream data Actions taken within our software or platforms d. Cookies & Tracking Technologies We use cookies and similar technologies to enhance user experience, analyze site usage, and personalize content. 2. How We Use Your Information We may use your information to: Provide and manage our software and services Improve website functionality and user experience Respond to inquiries and support requests Send service-related notifications or updates Comply with legal obligations Process payments and invoices (if applicable) Conduct analytics and market research 3. How We Share Your Information We do not sell, rent, or trade your personal information. We may share your data with: Trusted third-party service providers (e.g., hosting, email delivery, analytics tools) Legal authorities when required by law or in response to legal processes Business transfers if we undergo a merger, acquisition, or asset sale 4. Data Security We implement industry-standard security measures to protect your personal information. These include: SSL encryption Secure data storage and restricted access Regular audits and updates to our security protocols

Refund Policy

At Skky Trading Inc, we strive to provide exceptional software and digital services. Your satisfaction is important to us. Please read our refund policy carefully to understand your rights regarding refunds and cancellations. 1. General Policy Due to the nature of digital products and software services, all sales are considered final. However, we do offer refunds or credits under certain conditions as outlined below. 2. Eligibility for Refunds You may be eligible for a refund if: A critical defect in the software prevents you from using it as intended, and our team is unable to resolve the issue within a reasonable time. A subscription-based service was purchased in error and no usage has occurred (e.g. within 3–7 days of the purchase date). A duplicate payment was made in error. 3. Non-Refundable Situations Refunds will not be issued in the following cases: Change of mind or dissatisfaction after usage (unless the issue is covered by our support or SLA agreements). Failure to understand the product features as described on our website or sales materials. Custom development services or consulting hours already rendered. Third-party integration or compatibility issues not related to our software. 4. Subscription Cancellations You may cancel your subscription at any time: Monthly Subscriptions: Cancel anytime to avoid charges for the next billing cycle. No partial refunds for unused time. Annual Subscriptions: Refunds may be issued if cancellation is requested within 7 days of purchase and the product has not been actively used..